| About Us Bright Eyes and Bobtails is a family-run business renowned for commitment to our customers in delivering a high quality service. If you have any questions or comments please e-mail us at: sales@brighteyesandbobtails.co.uk with your contact details, including your telephone number. We will endeavour to reply within 1 working day. Our Contact details: PLEASE NOTE NEW CONTACT DETAILS: We have moved to new premises on Wednesday 21st December 2011. Our new contact details are: Head Office: Bright Eyes & Bobtails Ventus, Collingbourne Kingston, Marlborough, Wiltshire, SN8 3SD (Please note that we do not accept callers to this address). If you have sent any correspondence to us at our old address, please note there may be a slight delay in us receiving it, but it should be redirected to our new address by Royal Mail. Phone: 01264 850179 (Mon - Sat, 9am - 5pm) Email: sales@brighteyesandbobtails.co.uk (this remains unchanged). |
| Making A Purchase To make a purchase, just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Our standard delivery charge (£4.95) is added at the checkout. Payment is taken through HSBC secure e-payments. We accept all major credit and debit cards, including American Express. Your order will be confirmed on the understanding that delivery is subject to availability. Payment is taken at the time of your order. If a product is out of stock we will contact you by telephone or e-mail to explain your options. If payment has already been received and you would like a refund we shall credit your account with the appropriate amount as soon as is practicably possible. Cancellations You can cancel your order by telephone (Mon - Sat 9am - 5pm) before it is shipped. Prices Prices are quoted in GB Pounds Sterling. We reserve the right to amend the prices at any time. The price you pay will be that at the time your order was placed. Pictures All pictures are samples only and colours and details may vary unless stated. Whilst every effort is made to ensure that prices and information in this online catalogue are correct, we reserve the right to change product specifications or withdraw products at any time without notice. We are not responsible for the content of external internet sites linked from ours. |
| Shipping And Handling IMPORTANT: ORDERS FROM OUTSIDE OF UK MAINLAND: We do not usually ship outside UK mainland but in some cases we may be able to ship outside UK mainland for an additional cost, although this would have to be by prior arrangement with ourselves (please email us at sales@brighteyesandbobtails.co.uk before placing an order). The goods will be delivered to the address you give when you place your order. It is important that you supply a daytime contact number. Orders are shipped by couriers or Royal Mail and the delivery of goods may require a signature from someone at your address to acknowledge your receipt. Although we ask at checkout if you have any special delivery instructions, please note that depending on the delivery method used to ship your order it may not always be possible to fulfill these requests. |
| Delivery Schedule Every effort will be made to deliver the goods as soon as possible after your order has been accepted, normally within 5 - 7 working days. Some items may take longer in which case we will notify you by telephone or e-mail. Any dates and times quoted for delivery of goods are approximate and we cannot be liable for any delay however caused. All damages must be reported to us within 24 hours of receipt of goods. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Warranty and Faulty Goods Manufacturers guarantee applies. Please contact us if you have a problem. |
| Privacy Policy Bright Eyes & Bobtails do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy You have a right to cancel your order within 7 days of receiving the goods. To cancel you must give Bright Eyes and Bobtails written notice by one of the following methods: By post: Ventus, Collingbourne Kingston, Marlborough, Wiltshire, SN8 3SD By e-mail: sales@brighteyesandbobtails.co.uk Your notice must include your order number, contact details and the reason for return. You will be responsible for returning goods to Bright Eyes and Bobtails (see contact address above) at your own cost, except if goods have been sent to you in error or if they are damaged or faulty on arrival. Refunds will not include any of our additional shipping charges (such as for express delivery). You must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. Goods should be returned as soon as practicable and we recommend that you obtain proof of sending when you return your goods. You must report damaged packages to the courier at the time of receipt. If goods have been sent to you in error or are damaged or faulty on arrival you will receive a full refund for the items, including both sets of carriage costs. Up to 28 days of their receipt, if you would like to return goods due to a mistake on your part (such as wrong size ordered) you will receive a refund only for the cost of the item and not for any postage (including any additional shipping costs) of the item to you. The item's postage must be paid by you to return it. In addition, a 5% handling charge (of the cost of the item(s)) will be deducted from your refund. Please include your order number, contact details and reason for return. We recommend that you obtain proof of sending when you return your goods. Your account will be credited with your refund once returned goods have been received by us as soon as is practicably possible. All items must be returned in the condition in which they arrived and within 28 days of their receipt. Items must be returned with the original packaging, in its original condition, with any relevant tags still attached. This does not affect your statutory rights. |
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